Arches
Call → CRM + next steps
Connected:GoGongSFSalesforceOrOutreachSlack logoSlack
Reps spend an hour a day typing call notes into Salesforce, and half the time they don't. After every Gong call, pull out what actually matters — next steps, risks, competitors, MEDDPICC gaps — write it to the opp, and queue the follow-ups in Outreach.
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This is a great fit. Two things to pin down: which fields should I write to on the opportunity — just next steps and a summary, or the full MEDDPICC set? And the follow-ups in Outreach: do you want them queued as drafts for the rep to approve, or added straight to the sequence?

Full MEDDPICC — that's the whole point, reps skip it. Summary and next steps too. Outreach follow-ups: draft only, the rep sends. And flag it loudly if a competitor comes up; that's what we miss.
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Build

Built. Before trusting it, I ran it over last week's 120 calls and had three reps grade the extractions against what they remembered. Worth seeing where it disagreed.

Test
Reps stopped re-typing calls

94% of next steps matched rep memory first pass; tuning the competitor rule removed the 9 false flags without losing a real one. MEDDPICC completeness across the book jumped because the agent fills it whether or not the rep remembers to.

Ship it on every call.
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Go live
Liveagent · call-to-crm

Call-to-CRM Agent

On Gong call
Transcript
Extract MEDDPICC
SFWrite Salesforce
OrDraft Outreach

Every field traces to a transcript line · follow-ups drafted, never auto-sent

Live. Reps get their hour back and the pipeline finally has MEDDPICC the team can trust — pulled from what was actually said, not what someone remembered to type. Details in the report.

Arches is ready for instructions